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If the voltage is less than 10VAC, there is not enough power to charge the SkyBell device and keep it functioning properly. This condition can be ruled-out by checking the voltage at the SkyBell location using a voltage meter.
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A good test of this condition would be to place your hand on the SkyBell applying some pressure This is because the prongs and screws are no longer making contact. If the device is not sitting properly on the mount, the device will appear to be dead or have no power. The unit powers on when the two prongs on the back of the SkyBell device touch the metal screws on the mounting bracket. If minimum power is not available, replacement of the transformer will be required.If using a 16V transformer, voltage should read roughly 19V AC, for a 24V transformer, power should read over 28V AC.Use a voltmeter to check current voltage on the SkyBell mount.Record the transformers output specs (e.g.Locate the transformer that powers the doorbell system (sometimes found in the attic, garage or in the wall behind the chime).If the chime tests good, then continue on to test power to other devices.ĭetermine if there is sufficient power to the SkyBell: If the SkyBell does not light up, short the power screws using something metallic and verify that the indoor chime rings.If the SkyBell does not light up, adjust the power prongs on the back of the SkyBell to get better contact to the power screws on the mount.If the SkyBell does not light up, press firmly against the face of the SkyBell just to the left of the doorbell button.Troubleshooting Power Issues Power with Indoor Chime The diagram below shows how the SkyBell DDA connects to the terminals inside of a digital doorbell chime, which is connected to both the SkyBell Wi-Fi Video Doorbell and the transformer. Make sure all wires are securely fastened.Connect the second wire lead to the “TRANS” or TRANSFORMER” terminal.
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Connect one wire lead to the “FRONT” terminal of the digital doorbell chime.Ensure the wire is inserted all the way and is not loose.Insert one wire each into the connector on the SkyBell DDA as shown in the diagram.The SkyBell DDA installs inside of an indoor digital doorbell chime by connecting the wires to the terminals used for FRONT (representing the front door bell) and TRANS or TRANSFORMER, used for regulating low-voltage power of wired indoor digital chime systems. When the indoor chime is turned off, users will continue to receive call notifications sent to their mobile device, but the chime will not ring inside the home. Users may use the mobile app to turn-off, or turn-on the chime whenever it is convenient – like a ‘Do Not Disturb’ type function. The SkyBell DDA enables users to remotely control the indoor digital doorbell chime through use of the SkyBell mobile app, (Android or Apple iOS). The SkyBell Digital Doorbell Adapter (“DDA”) is required for a SkyBell Wi-Fi Video Doorbell device when connected to an indoor digital doorbell chime system.
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